IS SHIPPING FREE?
Yes, we never charge for shipping.
Shipping times vary due to:
- The size and weight of the item.
- Which warehouse the item is being shipped from.
- Which shipping carrier is used. We always try to use the fastest carrier for each order.
Estimated shipping time to the US: 5 to 17 days
Estimated shipping time to the rest of the world: 2 to 4 weeks
Extraordinary events, such as Covid 19, may extend these shipping times.
WHERE DO YOU SHIP FROM?
Though we have access to warehouses all over the world, we usually ship from warehouses located in the US and China. We always try to ship from the warehouse with the fastest shipping time for each order.
Since the warehouses we work with are so large, a processing time of 1 to 5 days is needed to prepare your item for shipment.
As a general rule, add 5 days to the shipping time to get the estimated total delivery time for your order.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different warehouse. We always try to use the warehouse that will get the parts of your order to you in the shortest amount of time.
If an item is popular and on back order, we might ship each of your items at different times, in different packages. This makes sure you get each part of your order in the fastest time possible.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All orders are sent with insured shipping and handling.
Though please bear in mind that once your order leaves our warehouse we are at the mercy of the postal carriers. If your order does get stuck at customs, sent back, or lost in transit, we apologize, but as your order is insured, we will send a replacement to you. If you have not received your order after your estimated shipping time has elapsed, please contact us at Help@CommonPanda.com
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Maybe! The prices displayed on our site are tax-free in USD. This means you may be liable to pay customs duties and taxes if you are ordering from outside the US. This usually only happens if the item you ordered is valued at more than $400 USD, or is a heavier item.
These import taxes, duties and related customs fees may be charged once your order arrives at your door and are determined by your local customs office. Payment of these charges and taxes are your responsibility and cannot not be covered by us. We cannot be held responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Contact us at Help@CommonPanda.net