Returns and Replacements – Common Panda
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Returns and Replacements

We are very proud of the quality of our products, but on rare occasion, it can happen that an item is delivered:

- damaged
- defective
- not what you ordered

If this turns out to be the case, follow the steps below to request an exchange or refund.

Unfortunately, we cannot issue refunds for items that were delivered in good condition.

 

HOW TO REQUEST AN EXCHANGE OR REFUND

  1. Within 7 days of receiving your order, contact us at Help@CommonPanda.net to let us know the issue.
  2. When contacting us, please include the following information:
    1. Your name
    2. Your order number
    3. A written description of the issue
    4. A photo or video of the issue
    5. Let us know whether you are requesting an exchange or a refund
  3. We will reply within 24 hours to let you know which address to return your item to.
    1. *Do NOT ‘return to sender’
      1. (See ‘Important Information About Returns’ section below)
    2. The item must be returned to us within 30 days of receiving your order.
      1. **A return tracking number must be provided
        1. (See ‘Important Information About Returns’ section below)

 

If an exchange has been requested, we will send a new item to you as soon as we receive your return tracking number.

If a refund has been requested, we will issue the refund as soon as your returned item has been received at the correct warehouse. (See more information below)

Please allow up to 5 business days for refunds to reach your account. The amount of days it takes depends on your financial institution and their rules.

Refunds are issued back to the same payment method from which you made the purchase.


IMPORTANT INFORMATION ABOUT RETURNS

Return shipping costs are paid by the buyer.

* Do not ‘return to sender’:
We work hard every day to find only the best quality products to bring to you. This means that we work with many different suppliers and warehouses. So, the warehouse from which your order was shipped may not be the warehouse to which you should return your item. When you contact us to let us know of your issue, we will reply with the correct address to return your item to.

**A return tracking number must be provided:
We work with many different suppliers and warehouses, and some of those warehouses are very large. We have no hope of finding your returned item if you do not provide a return tracking number.

We cannot be held responsible for items returned to the wrong address.

We cannot be held responsible for items ‘returned to sender’.

We cannot be held responsible for items that do not reach us.

 

LATE OR MISSING REFUNDS (if applicable)

If, after 5 business days, you have yet to receive your refund, please:

  1. Check your original method of payment account once again 
  2. Check other accounts, in case your ordered from a different account than the one you thought you did
  3. Contact your financial institution directly, as they may have more information on the status of your refund

If you have done all the above, and still not received your refund, please let us know at Help@CommonPanda.net


EXCEPTIONS

On occasion we offer some items that are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

ORDER CANCELLATIONS

Once an order leaves our warehouse, unfortunately it cannot be cancelled, as it cannot be recalled.

 

GOT QUESTIONS?

Contact us at Help@CommonPanda.net